All new help-desk coming soon.
A help-desk is designed to make life easier for both the technician and the end-user. With help-desk functionality interactions between the end-user and technician are controlled and documented. Priorities are set at the time the ticket is raised and suitable technicians are assigned to the task.
How can a help-desk help you?
- One stop help for all users.
- Prioritize tasks based on urgency.
- Work more efficiently
- Track recurring issues.
- Establish action plans.
Primarily the system will only be available to our clients who have fixed price support contracts, however in time we would expect to be able to offer this service on an adhoc basis, should you need more information or help please contact Dave or Joe on 01224 914591/914592.